General Terms:

Lov My Home Decor reserves the right to update the rules when necessary, and the updated version will be published on lovmyhomedecor.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Lov My Home Decor immediately. All buyers or suppliers are deemed to accept the rules if they are using the services provided by Lov My Home Decor. Supplier would publish their own Return & Refund Policy on the product detail page. Lov My Home Decor's policy shall prevail in case of conflict with supplier's policy.

For after-sales issues, buyers should file a return & refund request within 15 days of the delivery date (except several suppliers whose after-sales period was agreed by Lov My Home Decor). The period of Return & Refund request filed exceeds, the supplier reserves the right not to provide any after-sales service after that time.

Before an order is shipped out, the buyer has the right to apply to cancel the order by clicking the "request refund" button in buyer center, or by contacting Lov My Home Decor customer service to cancel the order. Please note some supplier should agree or reject the cancellation request within 3 business days.

If the supplier cannot fulfill the buyer's order within the order processing time indicated on Lov My Home Decor's product page, under the condition, but not limited to no stock or other conditions, the supplier has the right to cancel and refund the order.

If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, the supplier has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods. The supplier should refund the buyer when the return shows as in transit on the logistic website with the supplier's provided prepaid return label.

Lov My Home Decor shall not require supplier to accept after-sale request for "non-defective remorse returns", supplier has the right to accept or reject the request as his policy show as on the Lov My Home Decor product page. Lov My Home Decor will abide by the supplier's policy under this condition.

If supplier accepts the after-sale request for the reason type of "non-defective remorse returns" and require to deduct a "restocking & repacking fee", under Lov My Home Decor's policy restriction, the "restocking & repacking fee" in total supplier deducted shall not exceed 35% of order total price.

Lov My Home Decor shall not require suppliers on warranty, like whether to provide warranty or not, or the way of warranty handling with.

Lov My Home Decor shall restrict with the refund time and redelivery time under the condition, included but not limited to order should refund based on supplier's policy or Lov My Home Decor's policy, agree on refund or redelivery between supplier and buyer or others, supplier must refund not more than 3 business days, or redelivery not more than 5 business days.

Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to the supplier or Lov My Home Decor. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, the supplier and or Lov My Home Decor has the right to reject the return and refund request.

Whether the evidence is compelling or not will ultimately be determined by Lov My Home Decor.

Under Various Circumstances:

1. Refund Request Timing

The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).

2. Goods Returned in Transit

If the package is sent back to the supplier during transit for any reason, and the buyer applies for a refund, the supplier should refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, the supplier should begin redelivery within 5 business days of the request date.

3. Goods Destroyed in Transit

If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, the supplier should refund the order within 3 business days of buyer's refund request, or redelivery within 5 business days of the request.

4. Wrong Receipt Information

If the buyer puts wrong receipt information on an order, the buyer should contact the supplier via "Contact Seller" or contact Lov My Home Decor customer service to request the supplier update the order with the correct receipt information.

Please note the receipt information correction or order cancellation are not guaranteed.

If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.

If the goods have been delivered to the wrong receipt, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, the supplier shall refund the order within 3 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note buyer will additionally be in charge of the redelivery fee.

If the order cannot be corrected or returned, the buyer will bear the losses.

5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)

If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request on Lov My Home Decor, the supplier should check the proof and give a response within 3 business days.

If the proof checked by the supplier is not showing the problem clearly and or if the proof checked by Lov My Home Decor is not showing the problem clearly, the proof is invalid, and the supplier/Lov My Home Decor has the right to reject the buyer's refund request.

If the buyer's proof shows a problem clearly after being checked by the supplier/Lov My Home Decor, the proof checking time shall not more than 3 business days, and if the goods need to be returned to get a refund, the supplier should provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 3 business days. If the goods needn't be returned, the supplier should refund the order within 3 business days of the refund request.

If proof is valid, and buyer requests redelivery, the supplier should redelivery within 5 business days of proof approval. Please note suppliers have the right to refund order if the redelivery products have no stocks, or buyers are able to reorder products when the products are restocked.

6. Logistics Issues

6.1 Invalid tracking information

If Lov My Home Decor verifies the tracking number is wrong, and the supplier fails to provide the correct one within 4 business days, Lov My Home Decor will refund the order.

6.2 Untimely Tracking Info Updates

If there is no update of the tracking info for more than 7 business days after label created showing on logistic website, and the buyer applies for a refund, Lov My Home Decor requires supplier refund order within 3 business days since buyer request.

Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

6.3 Too-long of Shipping Period

If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide any valid tracking updated info, the buyer may apply for a refund. Lov My Home Decor requires supplier refund order within 3 business days as buyer request.

Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

7. Other

When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact us through http://lovmyhomedecor.warhead.com/contact-us

Lov My Home Decor will try its best to assist buyers in these special circumstances in a timely manner. After notifying Lov My Home Decor, Buyers should expect a decision from Lov My Home Decor on these types of issues no later than two weeks.

8. Attention

If buyers are unsatisfied with the solution of the order after-sale issues, buyers have the responsibility to open a dispute with Lov My Home Decor to help deal with the after-sale issues.

9.  Unwanted

You will be refunded the cost of some of the products minus a 20% restocking fee.

THE SELLER HELPER

All products have a 30 day return policy unless otherwise marked. The return period for each item will be on the Additional Info tab under the description.

To return a product you must first request an RMA (Return Merchandise Authorization) number. To request an RMA number go to your account dashboard and click on "My Returns" on the left side. There will be a button to get you started. This will alert our returns department that you have a return and they will respond within 1-2 business days with an RMA number and return information.

A Few Things to Know

Products must be returned in their original packaging with all accessories, media, cables, chargers etc. Refunds may take up to 30 days depending on warehouse. Although, most returns are processed within a week. Refunds will be processed back to the original form of payment.

Types of Returns and What to Expect

Unwanted - You will be refunded the cost of the product minus a 20% restocking fee.
Returned to Sender - You will be refunded the cost of the product minus a 20% restocking fee.
Lost in Transit - We will initiate a claim with the carrier, if the item is found/delivered to customer the claim will be closed, If there was insurance on the order and the carrier approves the claim then you will receive a full refund.
Defective - If the warehouse inspects the item and can replicate the defect or visually see it, you will receive a full refund.
Damaged - Damages must be reported within 7 days of package delivery and we will initiate a damage claim with the carrier. You will need to provide proof of the damage (usually photo(s) will be requested) If the claim is approved by the carrier, you will receive a full refund.
Missing Part(s) - In most cases we will get the warehouse to send the missing part(s), if this is not an option it will be treated as a not as described return.
Not as Described - If a product arrives not as described, we will review it on a case by case basis and may ask for additional information, if the item is found to actually be "Not as Described" you will receive a full refund.

Shipping Labels - Buyers are responsible for return shipping on all returns, although in some cases we may send a return label.

Non returnable items include but are not limited to

Makeup
Software
Video Games
Hard Drives
Subscriptions/Services
Movies
CD's